What happens if the tracking shows my package was delivered, but I haven’t received it?Updated 4 months ago

If the tracking information shows your package as delivered, but you have not received it, please follow these steps:

1. Check your surroundings:
   Sometimes carriers leave packages in hidden locations for safety. Check areas like porches, backdoors, garages, or with neighbors who might have accepted it on your behalf.

2. Wait a day:
   Occasionally, tracking updates may show a package as delivered before it actually arrives. This is common and the package typically arrives the next business day.

3. Contact the carrier:
   Use the tracking number provided to reach out to the shipping carrier for further details about the delivery. They may have additional information about where the package was left or the delivery attempt.

4. Report to Summit Fire Designs:
   If you’re still unable to locate the package, contact our Customer Support team at [email protected] within 2-7 days of the tracking status showing "delivered." Include your order number and any relevant details to help us assist you.

We will work with you and the shipping carrier to investigate and resolve the issue. In cases of lost packages, a claim will be filed, and it may take up to 10 days for resolution. Your satisfaction is our priority, and we’re committed to ensuring your order reaches you.

If you need further assistance, please don’t hesitate to reach out!