What should I do if I receive the wrong item?Updated 4 months ago

If you receive an incorrect item, we apologize for the inconvenience and will work to resolve the issue quickly. Please follow these steps:

1. Check the packing slip:
   Verify the item(s) listed on the packing slip against what you received to confirm the mistake.

2. Contact our Customer Support team:
   Email us at [email protected] within 24 hours of receiving the package. Include the following details to help us resolve the issue promptly:

   • Your order number
   • A description of the incorrect item
   • Photos of the item received, including any labels and the packaging

3. Retain the item and packaging:
   Keep the incorrect item and its original packaging until we provide further instructions. This may be necessary for return or inspection purposes.

4. Await resolution:
   Once we receive your report, our team will review the information and provide instructions on how to return the incorrect item. We will send you the correct item or issue a refund, depending on your preference.

We are committed to making things right and ensuring you have a seamless shopping experience. If you have any questions or need assistance, please don’t hesitate to contact us!