Why is my order delayed?Updated 4 months ago

We know how exciting it is to receive your order, and we do our best to ensure timely delivery. However, delays can happen for a variety of reasons. Here are some common causes:

1. Inventory Availability:
   If one or more items in your order are out of stock, it may take longer to process and ship your order. We’ll always notify you if this is the case and provide updates on the estimated restock time.

2. High Order Volume:
   During peak seasons, sales events, or holidays, our warehouse might experience a higher-than-usual volume of orders, which can cause minor delays in processing.

3. Shipping Carrier Delays:
   Once your order leaves our warehouse, it’s in the hands of the shipping carrier. Factors such as weather conditions, high shipping volumes, or carrier-related issues can occasionally delay delivery.

4. Incomplete or Incorrect Shipping Information:
   Orders with missing or incorrect addresses may be delayed until we can confirm the correct details. If we encounter this issue, our team will contact you right away.

5. Custom or Freight Shipments:
   Custom-made items or large, heavy items shipped via freight often require additional time for production and delivery scheduling. For freight orders, the carrier will contact you to arrange a delivery date.

If your order has been delayed and you haven’t heard from us, feel free to contact our Customer Support team at [email protected]. We’re happy to investigate the issue and provide you with an updated timeline. Thank you for your patience and understanding!