How do I initiate a return?Updated 4 months ago

To initiate a return with Summit Fire Designs, follow these simple steps:

1. Contact Us:
   Email our Customer Support team at [email protected] to request a return. Be sure to include your order number and details about the item you wish to return.

2. Provide Supporting Information:
   Please attach at least 4 pictures of the item to show any issues or damage. This helps us assess the situation quickly.

3. Receive Instructions:
   Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.

4. Ship the Item:
   Pack the item securely in its original packaging and ensure it is in new, re-sellable condition. Items sent back without prior approval will not be accepted.

For more details on our return policy, please visit our Return Policy. If you have any questions, don’t hesitate to contact us—we’re here to assist you!