How do I track my order?Updated 4 months ago

Tracking your order with Summit Fire Designs is simple. Once your order has been shipped, you will receive an email confirmation that includes your tracking number. This allows you to monitor the status of your shipment directly through our website.

Here’s how to track your order:

1. Check your email: Look for the shipping confirmation email from us, which contains your tracking number and details.
2. Log in to your account: Visit our website and log in to your account. From your account dashboard, click on the “Track Order” option to view the latest updates on your shipment. 
3. Follow up if needed: If you haven’t received your tracking information within 10 business days after placing your order, please contact our Customer Support team at [email protected] for assistance.

We encourage you to track your package regularly to stay updated on its progress. If you notice anything unusual or have questions about your shipment, feel free to reach out to us for support.

Please note that for freight shipments, the carrier will contact you to schedule a delivery appointment once the package reaches a nearby terminal. If your shipment involves heavy or bulky items, additional steps may apply. Refer to your confirmation email for more details.