Tracking your order with Summit Fire Designs is simple. Once your order has been shipped, you will receive an email confirmation that includes your tracking number. This allows you to monitor the status of your shipment directly through our website.
We strive to ensure your order is delivered quickly and efficiently. We offer the following shipping options within the Contiguous United States:. Standard Shipping (2-10 Business Days):Most in-stock items are delivered within this timeframe. Once yo
If your order arrives damaged, don’t worry. Please follow these steps to ensure the issue is resolved promptly:. Inspect the package upon delivery:Before accepting the shipment, check the packaging for any visible damage. If you notice damage, take p
Yes, you can request a change to your shipping address after placing an order, but it depends on the status of your shipment. Here’s how it works:. Contact us immediately:If you need to update your shipping address, email our Customer Support team at
If the tracking information shows your package as delivered, but you have not received it, please follow these steps:. Check your surroundings:Sometimes carriers leave packages in hidden locations for safety. Check areas like porches, backdoors, gara
If you receive an incorrect item, we apologize for the inconvenience and will work to resolve the issue quickly. Please follow these steps:. Check the packing slip:Verify the item(s) listed on the packing slip against what you received to confirm the