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Order Management

How do I update my contact information after placing an order?

If you need to update your contact information after placing an order, simply reach out to our Customer Support team at [email protected] or by phone as soon as possible. Be sure to provide your order number and let us know the specific d

Can I place an order for delivery at a future date?

Yes, you can request a delivery for a future date with Summit Fire Designs! If you’d like your order to arrive at a specific time, simply reach out to our Customer Support team at [email protected] before completing your purchase. Let us

How do I add special instructions to my order?

Adding special instructions to your order is easy and ensures we can accommodate any specific requests you have. When you’re on the checkout page, you’ll see a box labeled “Special Instructions” below the items in your cart. Simply type your request

What should I do if I accidentally ordered multiple quantities of the same item?

If you realize you’ve accidentally ordered multiple quantities of the same item, please contact our Customer Support team as soon as possible at [email protected] or by phone. Be sure to provide your order number so we can locate your pur